Funny--I was just back there on Sunday; I convinced 5 others who enjoy good food that they needed to go WITH ME. Needless to say, they were NOT disappointed. I turned them on to the West Lake Beef Chowder, the sesame noodles (which were VERY good, although I'd never seen them with cucumbers on top), the lamb with cumin, and, and, AND. One of my friends ordered the beef in chili oil, which I definitely recommend.
The one objection they had was to being ignored. We sat down and watched as tables were served and orders taken before us. I explained it wasn't unusual in a REAL Chinese restaurant, but I still agree it ain't right. Once I ordered Xiao Long Bao (which, sorry, I DON'T recommend there) by name, I think the waiter started paying attention.