Do you think a knowledgeable sale staff or waiter is important?
Today, I went to a store and I immediately walked out after talking to the staff. I will try not to directly reveal the store name and will change one specific object. It is a new store with a store name similar to “Diamond and Tea”. The name is unusual. I have never seen a store which specializes in selling diamond and tea, but I thought maybe it is a good thing that they are trying to sell diamond and high quality tea together. I like good Chinese tea and interested in seeing what they have offer.
I walked in and noticed mostly diamonds, but there were ~10 tea cakes in display (not many). Within seconds, the sale manager introduced herself and told me that all their teas are high quality Pu-Erh tea. I immediate said but the labels state these ones I am looking at are white tea. She replied “Pu-Erh tea have different varieties. There are white, green, red, cyan, and black Pu Erh tea. The five tea represents the five elements and essence…” I immediately thanked her and walked out. In summary, the information was full of factual errors from the beginning. The teas actually could be ok (but probably not), yet erroneous statements one after another showed me that they have no idea in the subject matters and therefore I have lost confidence in them and consequently the tea. I have a few other experience, but this is by far the worst.
Have you ever had an experience which the sale staff or the waiting staff have displayed significant ignorance that you have lost confidence of the products or dishes or wine…etc?