I wanted to update this thread with my latest experience, which was much much better than others in recent past in terms of service.
My husband and I decided to return after a few month absence. I asked for a pretty specific table in the tap room (away from the bar) and they gave it to us, no problem. We had only two servers: one was our beverage server and one was our main server for food, etc. We were also checked in on by another server who I assume from past trips is a head waiter. Menus were given without having to ask. Our entrees were a bit slow coming out because they were packed but proper apologies were made and I was more in the mood for leisurely than rushed.
The food was great, as usual. Beets with burrata and their fantastic brisket chili to start, followed by eggplant parm for my husband and a salmon dish for me. Their eggplant parm is delicate and not too heavy. The salmon was perfectly cooked with nice accompaniments-- Jerusalem artichokes and a squash puree. The real highlight was the raw milk cheesecake with some sort of pear ginger ice cream and honey which was positively delicious. So creamy and rich and a great combination of flavors.
We’ve always forgiven Kittle House for its service missteps, mostly because we just love the romantic and warm atmosphere of the tap room and the consistently well prepared food. It’s not cutting edge by any means but we can always count on a good meal. I’m hoping our good experience with the service Friday night was not a fluke. In any case, we’ll be back.