That is pretty odd. I just made a reservation the same way at the same restaurant today, a few hours before showing up. (I probably didn’t need to since it wasn’t super busy, but figured why not guarantee a table.)
The form specifically asks you to specify whether you want hot pot or regular dinner. There isn’t any built-in way to choose this, but you can go ahead and type in your preference in the “Reservation Comments” field, which is what I did since there wasn’t anywhere else on the form to do it. I assume the restaurant is at least able to read those comments even if the host/hostess choose not to.
My hunch is that the hostess misunderstood what you meant. When you asked if they could “confirm” the reservation, you meant that you wanted to know if they would definitely honor giving you a table when you showed up. But I think the hostess was using a different, more jargon-ish definition of “confirm”: something like “send you a message about your reservation that you use to complete the processing of the reservation, so the restaurant knows you’re coming.”
The reason I think this is that Yelp Reservations has a specific (and slightly odd) “confirmation” flow that requires additional action on the customer’s part after initiating the request for a reservation. It goes like this:
- You specify when you want to come to the restaurant, your contact info, and how large your party is, then click “Confirm reservation”. You get a confirmation email. However, this only sort of “confirms” your reservation because of what happens in the next step.
Then, an hour before your actual reservation, Yelp Reservations sends you an SMS message asking you to reply with a message of your own to “Confirm” the reservation.
- Only then do you get a final SMS “confirming” your reservation. [Not totally clear to me what happens to your reservation if you fail to complete your part of Step 2.]
So my guess is that sometimes staff at restaurants that use Yelp Reservations use the word “confirm” to refer to Steps 2 and 3, which can only be done within the Yelp Reservations system by the customer. With Yelp Reservations, the customer confirms they are showing up, as opposed to the usual way we think of “confirm”, with the restaurant calling you to remind you that they are holding a table for you. When Dragon Beaux told you “we can’t confirm Yelp reservations,” they really meant “we can’t do manually what you are supposed to do via SMS,” not that all bookings they receive via Yelp mysteriously vanish into the ether.