Marilyn I do give you credit for at least trying to address these issues, and coming here trying to address some of the issues, however in my opinion you are just digging yourself a deeper hole.
While your staffing issues are complicated by the location of your restaurants, your circumstances are no different than any of the other 100's of seasonally located restaurants up and down the east coast. There is nothing unique to your restaurants over any of the others who find a way to provide adequate to good service. I ate at Russel and Bette's where staff outnumbered patrons 2-1 and there were still service issues. I'm sorry but that "excuse" just doesn't hold water.
As a business owner I couldn't agree more.
We all are, again there is nothing unique to your circumstances here. You don't have to own restaurants, you can easily get a job managing or being a Chef and leave the burdens and responsibilities of ownership to someone else. You have chosen this.
Again as a life long business owner myself I can appreciate your approach, but how can you put the onus of the burden on your clients to come to you? If this is our chosen venue, how can you summon us to only meet with you in person? In any of my business's I would NEVER place demands on my clients on how I will listen to their concerns. Realizing you took the initial effort to reach out to our community, you can't now tell us, "You can only come to me for further communication". From what I have read others say, this just furthers the impression or view of yourself above your customers. They must come to you when summoned to voice their opinions on your business? I'm sorry but that makes you sound so beyond reproach.
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Have a kind and peaceful day too.