Back in January 2023 I bought 4 bags of ShopRite brand (Bowl and Basket) potato chips with an expiration date of April 2023 on each bag. I opened all four bags on March 4 for a small dinner party. The potato chips in 3 of the bags were rancid so I took them back to Shop Rite expecting a simple return or refund of the 75 cents for each bag, total $2.25. At 4 PM there was no customer service rep at the counter so I did a little shopping. I came back 10 minutes later to a CSR (Older, grouchy blonde woman in a pink blouse who refused to giver her name.) I explained that the potato chips had gone bad and she refused to give a refund because they were bought in January. I showed her the “Use By Date” of April 2023 and explained that I only opened the bag a few days ago and all I was asking for was 75 cents for each bag. She refused again and finally asked her co-worker, Candice, to issue a gift card for $2.25. I went to check out and use the gift card for purchase and it did not work. I went back to the customer service counter and spoke to the grumpy blonde woman again. She was not happy but finally gave me the refund in cash.
This is not the type of customer service I expect at a store like ShopRite, stand behind your store brand products.
HO has no standing in this matter. If you want policies to change, contact the store’s corporate offices. I flagged this post for relocating to your regional board, where potentially affected customers are more likely to see it.
