Inaccurate star ratings, misleading and outdated reviews, hidden pricing and traps, questionable operation and practices, rude reception by staff…… .and my list of complaints could go on and on!
This over-the-hill, so called 5* deluxe hotel was once the jewel of Hong Kong’s hotel hospitality industry. It was also chosen as the official residence for PRC Chairman Jiang Zemin during his official visit to Hong Kong from years back.
Sadly, that was then and here is now. This dreadful hotel was hands-down the worst luxury hotel I have ever stayed in. Period!!
My wife and I chose this hotel for its convenient location, to relax and wind down after a long extended food crawl trip to Japan. Based on review rating and the room price they charge, never in a thousand years were we expected to endure such hellish experience! ( Thank goodness our reservation was only for one night!..and more importantly, the next hotel we moved on to was HEAVEN! )
The following were some fiasco scenarios generated by the hotel that caused me to launch such a drastic negative review:
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The hotel was renovated a few short years ago and is now a non-smoking establishment. Sadly, our room stank and smelled like a cigarette ash tray! Obnoxious, foul cigarette odour from first, second and third hand smoke of yester-years inundated the loving space. When we requested a change of room, a lame excuse with a ‘ take it or leave it attitude ‘ that the hotel was full was provided!
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After checking into our room, a visit to the bathroom almost gave me a heart attack! A used toothbrush, opened half-use tube of mini toothpaste and soap scum residues were all over the vanity surface and soap holder! Did Housekeeping actually clean our room?
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With such horrendous and unreliable house keeping practices. Prior to venturing out to grab a late night bite, we decided to place all our valuables inside the in-room safe! Yup! You guessed it right! The safe was broken!! We ended up having to carry our passports, cash, Credit cards, IDs, plane tickets etc with us! Thank God we were not mugged!!
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Whilst every single hotel we stayed in to date, all offered complimentary unlimited filtered drinking water, some even from a reverse osmosis, UV filtered system. This ‘ grand ‘ hotel offers no such thing!!..Instead, hotel guests have to venture downstairs to the front desk reception area and purchase bottled water! HKD 5 for a small half liter bottle! Are you kidding me?!!
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Compared to the superb and friendly hospitality and treatment we received from hotels we stayed in in Taiwan and Japan. The bossy front desk lady with her attitude was a prime candidate for inducing night mare…….and this type of behaviour from a 5* property staff?!
At least we managed to survive the night and move on the next day!!
