I know someone wants to hear about restaurants outside of AP, but…
I’ve been to Cross & Orange, and I can see in one visit that they have MAJOR staffing issues. From the young woman who greeted us and said (female name) will be right over to answer any questions to the guy who finally became our waiter, they are sorely lacking in FOH staff. The guy was on drugs. There’s no other explanation for his extremely odd behavior and bad service. Just a lot of weird stuff, and frankly, that’s not the best impression to make on customers when you’re trying to get the place on track!
A few of us went on a Thursday night after reading about their 3 for $21 apps, 1/2 price cocktails, $3 (iirc) draughts, etc. We arrived to a bar/bar area that was about 1/2 full, and quickly realized that’s because the special deals are only available there, not at the tables in the main part of the restaurant. I can live with that. What I can’t live with is the hostess and waiter not being able to answer BASIC questions or know which menus to give us, or whether or not we could also order off of the ‘regular’ menu while seated up there. HUH? Is that really tough info to retain?
I will say this–the crew seemed capable of being friendly and paying attention, but only to/with each other. Our waiter and the hostess spent a good chunk of the night b.s.ing at the service end of the bar with the bartender–while drinks that needed to be delivered to tables all around sat in front of them. We watched one table get up and leave, and I can’t blame them–they were seated before we were, and they still didn’t have a drink so they gave up. /rant
Cocktails were VERY good; I had a ‘Fashioned Italiano’ (okay, maybe more than one!), my friends tried cocktails (I know for sure one was a Corpse Reviver because there was GREAT confusion on our waiter’s part even as we pointed to it on the cocktail menu), and one had beer.
For apps, we HAD to have the wild boar tacos (the reason I wanted to go and the reason I’d go back), the short rib sliders, and…and…can’t remember. Dinners were their 60/40 burger (beef and bacon), a lamb burger, meatloaf, and…and…can’t remember, not because of the bourbon, but because we were all totally underwhelmed by our dinners. At the end of the night, one of my friends said he thought that if we hadn’t paid such bargain prices that we’d be pissed off have overspent for what we ate, and I have to agree.
This was a few weeks ago and I’d definitely go back for a drink and an order of those tacos, but without a major shift in their service issues, I don’t think I could take another evening there.
@seal Makes me look forward to getting over to Redemption all the more!