I’ve always enjoyed Kirkland and it somewhere we patronize semi regularly. The price point is certainly on the high side for a neighborhood place. For us that is somewhat mitigated by the kids eat free policy Sun-Thu before a certain time (our kids eat and go to bed early).
We always request to sit on the lounge side. We find the service to be much more attentive, the atmosphere better and much more action for the kids to watch. I assume the open fire in the kitchen could make the lounge side more comfortable, while triggering the heat off and making the dining side colder. We haven’t experienced the service issues others have, but like everywhere KTT does have reasonably high staff turnover so not totally surprising. I do know that Tony tries to install a service culture in all his places.
Prices aside, we generally enjoy the food. They do a great job with veg dishes, and their hummus is always fantastic. The kids enjoy their burger and we appreciate they can get a burger made with natural beef that isn’t cooked to death. The fish kebab is usually a good call as well.
Again, it’s a family place for us, not somewhere we go for a special occasion meal, and we’d likely go elsewhere before sitting in the dining room. Cocktails are always well made and I really enjoy the atmosphere on the lounge side. It’s another conversation that this is what qualifies for a family meal, but the restaurant demographics in the area have changed for the worse. I completely understand how some question the value.
I also greatly appreciate that Tony truly does what he can to support the area, while keeping his staff paid ant the restaurant solvent. His is one of the few e-mail lists I stay subscribed to. Local business could take a cue from their use of e-mail. Rather than the no value add constnt contact bombardment, each e-mail is something I might find of value. Take out chicken dinner, yes please and a great value. KTT will often send out an e-mail during a storm or holiday to walk over and kids eat free all night, along with 1/2 price apps and drink specials. Their holiday e-mail last year listed their schedule and gave honest suggestions about gifts from area merchants food lovers might enjoy. At the end they said we’d be remiss if we didn;t mention KTT gift cards were available until X time/date; only sent once no hard sell. They get it in a way most businesses just don’t nowadays. I appreciate that to the extent that I am more willing than normal to overlook the value of their overall prices, given that I do enjoy the food.