The smaller box and every other week with arrival on Tuesday.
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Gracieggg, thatās the same size, frequency, and day of week as mine, but it sounds like you got twice as much!
Iāll be sure to take a picture of my next box to post! Iām happy with the service so far and it is definitely a deal. I will likely suspend it during the summer when I get tons of veggies from my mom.
I got an email saying that recently they have been working to make a lot of improvements to add customer service support and deal with other growing pains and that they wanted me back as a customer and wanted to send me a free box (!). Well, ok!!
Except the biggest issue for me is getting a delivery from FedEx. So same as previous delivery my box ended up on the truck an extra day- which was very annoying although didnāt seem to make a big difference. However in the summer with more delicate produce it would make big problems.
I received one huge yellow beet, four large sweet potatoes, three parsnips, one small artichoke, a head of garlic, scallion, a small bok choy, an acorn squash, cherry tomatoes, mushrooms that were a bit worse for wear, four small oranges and butter lettuce with the roots still attached (!) and two stalks of rhubarb. A lot of produce! Undoubtedly because they want me back as a customer but also a lot of root veggies. The delivery issues are the problem here more than anything- mostly due to the fact Iām in nyc and donāt have a doorman, nothing to do with the company
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Thatās a lot of sweet potatoes for a solo cook, especially one who has an iffy oven. Could do a sweet potato/peanut soup if you canāt bake anything.
I actually did manage to get my oven to light! I was determined and just kept it on to bake all the sweet potatoes, the acorn squash, the garlic and beets as well as a batch of granola! Haha, took a while but was an icky rainy day so I wasnāt going anywhere. I actually really like the sweet potatoes rewarmed with a bit of nut butter for breakfast so Iām set for a while :))
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That is great! While I was looking at the photo all I could think was that I would be in big trouble dealing with that assortment without an oven! For me, itās the most efficient way and opens up more possibilities.
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Even as an ex MM customer, Iām puzzled by inconsistent produce weight per delivery order. So a windfall to get your biz back and several lbs shortage as a subscriber?
Odd. If this happened at a local grocer, I would question it. While supporting a good cause is something to get behind, providing what you advertise is too.
We received the same win you back email offer but when my questions went unanswered I passed.
Agreed. I emailed them last week with a link to this thread, requesting they read it re the discrepancy in amounts gracieggg and I received last Tuesday. Their reply was just to note that amounts vary according to value of the.pieces included, which is not an explanation. If they short me again next week (another referral credit discount), Iāll cancel, and maybe get the resubscribe offer.
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And if valuation of misfit organic produce is their margin they donāt explain that anywhere in the site that I saw.
I can go to the markdown produce section of a grocer and do better.
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I meant value according to type of item, which the site does explain. Understandably, you arenāt going to get a 10# box composed entirely of more āeliteā items like celeriac, artichokes, and mangos. But I got a way less than 10# box of cheaper items, save for a tiny squash and small parsnip, as pictured upthread.
Yes, I understood you were referring to type of produce item. A misfit artichoke vs an acceptable WF artichoke vs an ordinary orangeā¦too off the point for me. Just a silly example.
Again, MM is selling remainder produce and if I had understood from the start how they were going to price out their boxes, I would have encouraged my wife in a diff direction, which we wound up doing anyway.
The ad she responded too was keeping ugly produce out of the wasteland. That rejected veg and fruit had a new home in MMās service. The point about weight being correct I mentioned days ago because the photos we shared in this thread varied customer to customer. If what you are getting is 100% determined by MM the weight should be correct every time and not excused by which item you are getting.
Now I think their biggest outlay is the cost of materials to ship to customers and the produce probably runs them little. Should remainder produce be categorized by elite to ordinaryš.
Off the soap box. Obviously Iām no longer a fan.
Your last order seemed much less than some of the others this last week. Everything you received was pretty pedestrian save the parsnips (hard to find most of the time in my market).
I wonder if lot of the issues are growing pains and due to the logistics of launching a company based on complicated perishable product supply chain. Might be worth giving them a try again in a few months
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When we received the email for a free box to give MM another try the President of the company said as much.
The reason we cxld was the lack of communication while a customer and the āole win you back tactic with free goods after. The weight being off seems like such a quick fix, weigh the orders! 
. Why advertise the box will have 10-12 lbs of produce and not deliver it?
Sounds harsh I realize but itās basic math and very basic expectationsā¦honest biz practices. A grocer doesnāt get to short orders.
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My hunch is that the company probably hasnāt worked out the kinks and thatās what you experienced.
I sign up for a CSA (Community Supported Agriculture) Farm share locally in the summer, and that sort of variability is not uncommon. Whatās ready in the field is ready when itās ready, despite the farmer doing his best to achieve balance. Iām fine with this because I know the farmer. The yield works out equitably over the season.
Yet I would not expect to see such swings from a commercial service that sources from multiple growers.
In other words, I imagine that Misfits could be trying to manage that sort of variability but in a supply chain. A tough problem that theyāll have to solve to keep customers happy.
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Def agree with your hunch and @Ttrockwood earlier. When we participated in a local farm offering, we recād tons of communication about what was growing, what was harvested and delivered. The kinks that need to be worked out at MM imo include communication. I would prefer communication over a freebie.
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I suspect you are right. Misfits might do better by limiting subscriptions to a number they know can fulfill customer expectations. Once that is achieved and they have more sources for goods then they open subscriptions up to the next level. Iād rather be put on a waiting list because they felt they could not provide the promised goods than have my money accepted and feel shortchanged. Each scenario carries a long memory - one is dissatisfaction, the other of integrity and good faith.
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Especially taking on a national delivery service goal right off the bat.
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They are now delivering to all of Ohio and Maine.
Todayās box was as generous as the previos one was miserly. Head of garlic, 2 onions, a bag each: mushrooms, snow peas, and shishito (?) peppers. Pint of blueberries, 4 each: carrots, apples, pears. A mango, a kabocha, head of butter lettuce, 2 clamshells of perhaps chicory, and the perennial, it seems, bunch of kale.
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